Field Service Engineer I (Chandler, AZ)

About the position

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business offers advanced microscopy solutions for groundbreaking discoveries in micro-, nano-, and picometer scales. Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges. Field Service Engineer needed for Thermo Fisher Scientific's Materials and Structural Analysis Division (MSD or equivalent experience). Responsibilities include installing, servicing, and repairing equipment.

Responsibilities

• Conduct on-site installation of our equipment and follow testing procedures to ensure accurate working order
• Conduct on-site scheduled planned maintenance visits
• Provide repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Complete technical training, as needed
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Be able to perform PM on assigned tools
• Partner with colleagues to acquire technical knowledge to problem-solve systems solutions
• Provide training for customers and users on system maintenance
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Act as a subject authority and resource for training

Requirements

• Possess a degree from a technical or undergrad program in electronics, computer science, physics or similar field with 2yr. degree or equivalent combination of skills and experience highly preferred
• High School Diploma or GED equivalent required
• Experience with operating, repairing and calibrating sophisticated analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required
• Experience with Ultra High Vacuum (UHV) is a plus but not required
• Experience operating O-scopes and digital voltmeter
• Strong English language proficiency required for effective communication
• Literate in Windows software environments
• Must possess a valid driver's license
• Must have ability to acquire a valid passport and travel regionally and internationally as required
• Physical requirements include the ability to lift to 50 lbs
• Must be able to secure entrance to US Government laboratories and facilities, if required