Field Service Engineer I/II

About the position

The FSE I/II performs Calibrations/Qualifications, Preventative Maintenance and Repairs on pipettes and various types of small laboratory instrumentation.

Responsibilities

• Perform calibration/qualification and preventative maintenance in the lab on single channel and multi-channel pipettes.
• Travel to customer sites to perform pipette calibrations and PM’s as necessary.
• Perform troubleshooting and repair of various types of small laboratory equipment both in the field and in the lab.
• Manage personal parts inventory effectively.
• Provide feedback to Manager regarding any issue impacting service delivery, particularly issues impacting turnaround times.
• Complete administrative paperwork and reports promptly and accurately.
• Follow good documentation practices (GDP) as applicable to daily activities.
• Contact customers on time and schedule service efficiently.
• Adhere to environmental health and safety guidelines.
• Effectively communicate with clients and other internal and external parties.
• Follow Eurofins work policies and all applicable SOPs.
• Ensure that training on both remains current.
• Maintain client confidentiality, specifically if information about the customer is obtained from sources other than the customer (e.g. complainant, assessors).
• Act impartially within the management system.
• Perform other tasks as assigned by Management.

Requirements

• Two- or four-year degree in a related science field (e.g., chemistry, analytical chemistry, electronic engineering, biotechnology, or similar).
• 0-1 years (FSE I) or 1 to 3 years (FSE II) experience in a related field, preferably as a Field Service Technician.
• Physical ability to lift and transport equipment and perform tasks in various lab environments.
• Clear, respectful, and timely verbal and written communication.
• Experience with technical troubleshooting and problem solving.
• Must be self-motivated and proactive.
• Valid drivers license.
• Clean driving record.
• Ability to travel within customer territory up to 5 days per week Monday-Friday. Overnight travel as needed.

Benefits

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options.
• Life and disability insurance.
• 401(k) with company match.
• Paid vacation and holidays.