Field Service Engineer I - Philips FCO

About the position

We are looking for Field Service Engineer I who is passionate about our core mission - to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values. This intermediate-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including; laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client facing representative for the organization and expected to perform efficiently, effectively and represent EMSAR in a professional manner.

Responsibilities

• Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
• Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
• Provide intermediate level of engineer support and service work.
• Responsible for customer satisfaction pertaining to services provided.
• Responsible for following quality practices specified by EMSAR and product vendors.
• Manages assigned work orders and document all facets of the work product in EMSAR's Computerized Maintenance Management System (CMMS).
• Provides accurate and timely reporting of service status and escalations pertaining to services.
• Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
• Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform work tasks.
• Promotes teamwork and cooperation between EMSAR associates and partner staff.
• Works regularly with the appropriate dispatcher for work assignments.
• Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
• May operate onsite to dedicated client facility.
• May provide on the job support to entry-level technicians.
• Follows client quality requirements pertaining to services provided.
• Supports and applies appropriate quality system processes.
• Performs additional duties as needed and/or assigned by supervisor/manager.

Requirements

• High School diploma or equivalent.
• 2-4 years' technical experience.
• Valid driver license and liability insurance.
• Ability to drive personal, fleet and/or rental vehicles.
• Or Associates degree or higher and/or Trade school degree and 1+ years technical experience (internship, externship, apprentice is acceptable).

Nice-to-haves

• Intermediate level technical skills.
• Excellent verbal and written communication skills.
• Effective communication that results in positive internal/external relationships.
• Ability to prioritize and plan activities and uses time efficiently.
• Knowledge of commonly-used concepts, practices, and procedures as a field service engineer.