Field Service Engineer I

$75,000 - $77,000/Yr

Shimadzu Scientific Instruments - Boston, MA

Full-time - Entry Level

Boston, MA

Merchant Wholesalers, Durable Goods

About the position

The Field Service Engineer I at Shimadzu Scientific Instruments is responsible for providing exceptional service and support for analytical instrumentation. This role involves repair, maintenance, and performance verification of products, including demo equipment and instruments returned from customers. The engineer will work primarily in the field, handling service calls with limited supervision and providing technical support to customers and field personnel.

Responsibilities

• Provide daily repair and maintenance support for assigned products.
• Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
• Travel within the local region (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance, and installations.

Requirements

• Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
• At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
• Strong technical knowledge and understanding of these technologies.
• Excellent communication and customer relations skills.
• Willingness to travel.

Nice-to-haves

• Experience with MALDI instrumentation.
• Experience with ICP instrumentation.
• Experience with Spectroscopy instrumentation.
• Experience with UV-VIS instrumentation.
• Experience with GCMS instrumentation.
• Experience with GC instrumentation.
• Experience with FTIR instrumentation.
• Experience with AA instrumentation.

Benefits

• Competitive salary range of $75,000 - $77,000 per year.
• Matching 401K and Profit-Sharing Program.
• Flexible Spending/Health Savings Accounts.
• Generous & Front-Loaded Paid Time Off Plan.
• Tuition Assistance Program for both graduate and undergraduate levels.
• Pet Insurance and optional Identity theft, legal pre-paid and critical care buy-up insurance benefits.
• Company-paid life insurance & short-term disability programs.
• Business casual Dress Attire & casual (jeans) Friday!
• Incentive plan based on company and service performance.