Field Service Engineer I

About the position

Shimadzu Scientific Instruments is seeking a Field Service Engineer to join our team and play a vital role in providing exceptional service and support for our analytical instrumentation. In this position, you will be responsible for a variety of service-related functions, including the repair, maintenance, and performance verification of assigned products, including demo equipment and instruments returned from customers.

Responsibilities

• Provide daily repair and maintenance support for assigned products.
• Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
• Travel within the local region (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.

Requirements

• Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
• At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
• Strong technical knowledge and understanding of these technologies.
• Excellent communication and customer relations skills.
• Willingness to travel.

Benefits

• Competitive Compensation - Day 1 Benefits & Competitive Salary
• Retirement Benefits - Matching 401K & Profit-Sharing Program
• Professional Growth - Clear pathways for Career, Leadership and Personal Development
• Health Benefits - Flexible Spending/Health Savings Accounts
• Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan
• Education - Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
• Work Flexibility - Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development