Thermo Fisher Scientific-posted 9 months ago
Full-time • Mid Level
Remote
Computer and Electronic Product Manufacturing

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. The Chemical Analysis Division (CAD) provides a broad mix of analytical instruments and services to a diverse range of end-user markets including Safety & Security, Environmental, Food Safety, Life Sciences, Medical, Energy, Spectroscopy and Minerals and Mining. Its instruments are used worldwide in various settings, both in the field and on the line, where customers value adaptability, reliability, and ease of use. CAD operates within a global footprint with more than 4,000 colleagues, delivering product solutions to customers that allow for confident, on-the-spot decision-making. CAD, part the Analytical Instruments group and is comprised of three business units: Measurement Control and Sample Identification, Environmental and Process Monitoring, Production Process and Analytics, and Bulk Elemental Analysis. The position supports the Bulk Elemental Analysis (BEA) business unit. This business drives value for our customers by enabling them to accelerate production, improve product quality, make process decision faster, and protect their brands. We manufacture high-quality analytical, product inspection, bulk weighing, and compliance solutions and serve multiple sectors with a focus on Clean Energy (battery manufacture & minerals production), Food Safety (Product inspection and food packaging), and Infrastructure (cement, mining & metals).

  • Provide complete services on Spectroscopy instruments: optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD) including installation, repairs, preventative maintenance, and instrument qualifications.
  • Perform on-site installation, repair, maintenance, qualification, and validation of optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD) systems.
  • Use customer management software to resolve service calls, control parts inventories, and complete job tasks.
  • Inspect malfunctioning products, analyze inspection findings to detect the source of problem, and recommend repair, replacement, or other corrective action.
  • Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers.
  • High school diploma and 4+ years hands-on experience as a Service Engineer and Technical Support Engineer, particularly working with analytical instrumentation.
  • Working experience with optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD) is a strong plus or Bachelor's degree in Sciences, Engineering or related field with 0 years' experience.
  • Customer oriented.
  • Technical knowledge of scientific equipment or related technology based equipment.
  • Effective interpersonal communication and ability to establish good customer rapport.
  • Ability to prioritize service requests and produce clear and concise documentation.
  • Ability to work independently within a customer location with minimal direct supervision.
  • Competitive remuneration
  • Annual incentive plan bonus
  • Healthcare
  • Range of employee benefits
  • Outstanding career and development prospects
  • Exciting company culture that stands for integrity, intensity, involvement, and innovation
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