About the position
Unity Lab Services, a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. The Engineer III Field Service Engineer is responsible for handling all aspects of field service support and customer relationship management including but not limited to: installation, repair, preventative maintenance, and instrument qualification. The Engineer III Field Service Engineer will be customer oriented, an advocate for Thermo Fisher Scientific, and eager to drive growth.
Responsibilities
- Perform on-site installation, repair, preventative maintenance, and qualification of IOMS Spectroscopy instrumentation.
- Work in conjunction with Professional Services and outsourcing functions.
- Use customer management software to track service calls, manage parts inventories, and complete job tasks.
- Review reports and documentation from customers, and inspect malfunctioning product to resolve nature and scope of problem.
- Analyze review and inspection findings to resolve source of problem, and recommend repair, replacement, or other corrective action.
- Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Analyze instrument generated chemistry and performance reports of technical issues to recommend factory modifications.
- Provide a communication link between the customer and the company to ensure effective service.
- Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees.
- Show and demonstrate progression in training and certification for advanced products.
Requirements
- Bachelor’s degree in chemistry, Sciences or related field preferred.
- 3+ years hands-on experience as a Service Engineer, particularly in Inorganic Mass Spectrometry instrumentation.
- Hands-on experience with IOMS, High-Resolution MA, GIRMS or DFS instrumentation strongly preferred.
- Effective interpersonal skills and establishing good customer rapport.
- Ability to prioritize service requests and produce clear and concise documentation.
