About the position
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. The Field Service Engineer is the primary technical representative for Medtronic Cardiac Ablation Solutions Affera customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all Affera systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups in order to continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during a clinical procedure.
Responsibilities
- Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS Affera systems.
- Maintain and submit technical records and documentation as per regulatory requirements.
- Provide information from experiences in the field to colleagues in the office as well as updates to the database.
- Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization.
- Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
- Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
- Investigate, analyze, and recognize trends in technical data as it relates to Affera products.
- Participate in special projects as requested by the US Field Service Manager or designee.
- Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.
Requirements
- High School Diploma or equivalent required.
- 4 years of technical, clinical field service, technical internship or clinical customer support experience.
- A Bachelor of Science degree in an Engineering discipline can be used in lieu of 2 years experience.
Nice-to-haves
- Bachelor's degree in an Engineering discipline.
- Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
- Ability to troubleshoot problems and technically diagnose medical equipment.
- Excellent English writing and verbal communication skills.
- Excellent time management skills and detail oriented.
- Flexibility to travel frequently including possible international locations.
- Ability to work independently, self-motivated and without direct supervision.
- Extensive direct, face to face customer contact and interaction.
- Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services.
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan
