Field Service Engineer - (Medical Instrumentation), Providence, RI

$65,624 - $131,352/Yr

Abbott Laboratories - Providence, RI

Full-time - Entry Level

Remote - Providence, RI

10,001+ employees

Miscellaneous Manufacturing

About the position

The Field Service Engineer for Medical Instrumentation at Abbott is responsible for providing on-site technical support to customers, ensuring the effective operation of diagnostic instruments. This role emphasizes customer satisfaction through proactive account management, troubleshooting, and maintenance of medical devices, while adhering to quality and compliance standards. The position requires travel up to 50% and involves working collaboratively within a diverse team to achieve business objectives and enhance customer loyalty.

Responsibilities

• Provide on-site support to Abbott Diagnostic Division customers.
• Act as a trusted partner to existing customers.
• Support district business objectives and goals.
• Mentor other Field Service Representatives (FSRs).
• Troubleshoot and resolve complaints on complex medical instruments.
• Document complaint resolutions accurately and timely.
• Schedule and complete routine preventive maintenance installations.
• Work effectively within a diverse and dynamic team environment.
• Support on-call rotation and manage territory and inventory.
• Travel for support of other territories and training as needed.
• Maintain ownership of customer issues until resolution or handoff.

Requirements

• Bachelor's degree or equivalent relevant experience required.
• Ability to travel up to 50%.
• Superior technical competency in medical instrumentation.

Nice-to-haves

• Bachelor's degree in Electrical Engineering or Medical Technology.
• Practical experience interfacing with customers.
• Strong troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.

Benefits

• Free medical coverage for employees via the Health Investment Plan (HIP) PPO.
• Excellent retirement savings plan with high employer contribution.
• Tuition reimbursement and student debt programs.
• Recognition as a great place to work in multiple countries.