Field Service Engineer - Minneapolis, MN

Danaher - Minneapolis, MN

Full-time - Entry Level

Remote - Minneapolis, MN

Computer and Electronic Product Manufacturing

About the position

The Field Service Engineer for Beckman Coulter Diagnostics is a pivotal role that directly supports the needs of clients, impacting patient health and overall well-being. This position is part of the Service Organization located in Minneapolis, MN, and will be fully remote. At Beckman Coulter, the vision is to relentlessly reimagine healthcare, one diagnosis at a time. As a member of the Northland Field Service Team, you will report to the local Field Service Supervisor and be responsible for troubleshooting, installation, preventative maintenance, and service repair needs on Beckman Coulter equipment. This role is ideal for individuals who thrive in a fast-paced environment and are eager to contribute to building a world-class service organization. In this role, you will have the opportunity to work under minimal direction to complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment. You will provide excellent and efficient service to customers, along with technical training on products. Maintaining accurate customer service logs and internal service records is essential, as is ordering repair parts and adhering to cycle times. You will utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals. Effective communication with various levels of internal and external customers is crucial, as is fostering collaboration by assisting with the training of newer Field Service Engineers.

Responsibilities

• Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment.
• Provide excellent and efficient service to Beckman Coulter's customers, along with technical training on products.
• Maintain accurate customer service logs and internal service records.
• Order repair parts and adhere to cycle times.
• Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals.
• Communicate with various levels of internal and external customers, recognizing and addressing their unique needs.
• Foster collaboration by assisting with the training of newer Field Service Engineers.

Requirements

• Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience.
• 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
• Hold a current valid driver's license and good driving record over the last three years.
• Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight).
• Ability to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.).
• Ability to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time.
• Ability to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity.

Nice-to-haves

• 3+ years' experience of advanced troubleshooting.
• Experience developing relationships with internal and external customers to foster positive partnerships and enhance customer satisfaction and retention.

Benefits

• Flexible remote working arrangements for eligible roles.
• Opportunity to build a meaningful career and be creative.
• Supportive work culture that celebrates diverse backgrounds and experiences.