Field Service Engineer/Technician

About the position

As a Field Service Engineer, you'll provide hands-on supervision and support to ensure vehicle repairs are carried out efficiently, whether at customer workshops, vendor facilities, or on-site at customer premises. This role requires flexibility, as you'll work within a 24-hour operational environment, including shift work, overtime, and extensive travel. If you're a problem-solver with a passion for engineering excellence, we want to hear from you!

Responsibilities

• Provide after sales support to customers with ADL product
• Supervise and support warranty repairs and campaign modifications
• Co-ordinate repairs with other Field Service Engineers, contractors, suppliers and agents
• Help identify and report reliability, performance, and maintenance issues that affect customer perception of the ADL product
• Support in the communication to customers on progress of repairs
• Undertake the prompt completion of work records and timesheets for all warranty repairs including parts used
• Provide product familiarisation and technical training to customers maintenance staff and parts personnel
• Fast-track issues of high customer concern to Overseas Service Manager and provide daily availability reports
• Diagnose and assist in repair of Mechanical, Electrical and Body related faults
• Train individuals and provide technical advice on deep diagnostics and repairs on latest generation vehicles, both standard driveline, EV, and Hybrid buses
• Ensure customer satisfaction by ensuring vehicles are promptly returned to service
• Work as part of a team following company guidelines and safety policy

Requirements

• Background in vehicle repair
• Detailed knowledge of ADL products and procedures
• Certified and licensed Mechanic
• Minimum 5 years experience on ADL Enviro range of low emission buses or similar
• Communicative skills in written, oral, and electronic
• Experience of vehicle maintenance procedures and operation
• High level of electrical knowledge and experience, coupled with strong fault diagnostic capabilities
• Hold a Full Valid Driving Licence and ideally hold a current PCV or Commercial Driving Licence
• Good level of computer literacy to operate laptop diagnostic equipment
• Self-motivated and able to communicate with Customers and Colleagues at all levels
• Good understanding of modern EPA diesel engines and exhaust gas processors including DEF injection
• Knowledge of pneumatic braking systems including anti-lock, automatic gearboxes, multiplex electrics using J1939 protocol
• Ability to identify and describe the function of electrical components, read circuit diagrams and carry out fault tree diagnosis
• Must have own tools
• Multi Skilled – able to carry out all aspects of passenger vehicle repairs including body, electrical and mechanical systems
• Self-motivated and disciplined
• Dependable, Punctual and reliable
• Smart Appearance
• Prepared to work overtime and out of hours as required
• Excellent self-organising and planning skills

Benefits

• Generous salary package
• 40 hour working week with flexible working options
• Ongoing employee development through in-house training initiatives and tuition subsidies
• Annual leave entitlement which increases with tenure
• 401(k) plan with company match