Field Service Engineer - Territory: Atlanta Metropolitan Area

About the position

Beckman Coulter Diagnostics is dedicated to advancing and optimizing the laboratory to move science and healthcare forward. The Field Service Engineer is responsible for maintaining diagnostic tools that directly influence patient health and well-being. This position is part of the Service Organization located in Atlanta, GA and will be fully remote, servicing the Atlanta Metropolitan and surrounding areas. The role involves troubleshooting, installation, preventative maintenance, and service repair needs on Beckman Coulter equipment, specifically in microbiology and urinalysis products.

Responsibilities

• Handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment.
• Provide excellent and efficient service to Beckman Coulter's customers, along with technical training on products.
• Maintain accurate customer service logs and internal service records.
• Order repair parts and adhere to cycle times.
• Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning.
• Engage with internal and external stakeholders to understand and meet their requirements.
• Help train newer Field Service Engineers.

Requirements

• Associate degree (preferred) or equivalent military experience.
• 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.

Nice-to-haves

• 2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.
• Experience developing positive business relationships with both internal and external stakeholders.
• A technical college major such as biomed, engineering, or related.

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k)
• Bonus/incentive pay