Field Service Engineer (UT, AZ)

About the position

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities. We are currently seeking a Field Service Engineer (FSE) to support our industrial aftermarket sales and service of bearings, maintenance tools and condition monitoring products. Primary territory responsibility: AZ, NM, UT, WY, NV, MT. Candidates must reside near Salt Lake City, UT or Phoenix, AZ.

Responsibilities

• Foster positive relationships with Schaeffler customers by delivering high-quality support and service.
• Serve as the first line of technical support for customers and the sales team, ensuring swift resolution of inquiries.
• Troubleshoot and resolve application and equipment issues efficiently to minimize downtime.
• Conduct technical training on bearing reliability, installation procedures, lubrication, and product offerings.
• Perform on-site bearing inspections and failure analysis, providing detailed reports to customers.
• Assist customers with the proper techniques for bearing mounting and dismounting to ensure optimal performance.
• Be available for on-site support during maintenance shutdowns, providing hands-on assistance when needed.
• Actively support Schaeffler product sales, including bearings, tools, lubrication systems, and condition monitoring equipment, as part of the field team.
• Gather and document critical customer bearing and application data, sharing insights with the Schaeffler Industrial sales group, Industry Managers, and Product Line Managers.
• Deliver value-added services that result in documented cost savings for customers, enhancing their overall experience with Schaeffler products.
• Leverage product and industry expertise to effectively present product features tailored to solve specific application challenges.

Requirements

• Bachelor's degree or equivalent experience in field service engineering.
• Minimum of 4 years as a Maintenance Planner, Supervisor, or Engineering with hands-on expertise in mining, cement or comparable heavy industries.
• Comprehensive knowledge of maintenance and reliability solutions applicable to relevant industrial sectors.
• Proven ability to work independently and collaboratively within diverse teams.
• Exceptional analytical skills, with a strong attention to detail.
• Willingness to travel up to 50% overnight to support Schaeffler customers as needed.
• Technology competent, with proficiency in Microsoft Office Suite and the ability to utilize CRM systems, including Salesforce.
• Strong communication skills, including the ability to listen actively, and effectively convey information through oral, written, and presentation channels.
• External applicants must be authorized to work in the US without employment visa or other sponsorship.

Benefits

• Company vehicle: including fuel, insurance and maintenance.
• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering tuition reimbursement, skill development workshops, and ongoing learning and development programs.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.