Field Service Engineer

About the position

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world. Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the 'Diagnostics Specialist.'

Responsibilities

• Provide service and support to internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance.
• Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
• Maintain customer, applications, and sales communications.
• Assist with instrument installations.
• Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
• Perform instrument preventative maintenance.
• Perform instrument retrofit installation.
• Read and understand the GOP procedures required for GMP compliance.
• Perform other assignments as required for effective support of field systems and activities at customer sites(s).
• Complete field service report's according to process.
• Maintain good work habits.
• Follow DiaSorin's established compliance procedures designed to ensure that all regulatory requirements are met; activities may include audits, documentation, and the understanding of the requirements of agencies such as OSHA, EPA, NRC, and FDA.
• Understand and apply the appropriate procedures pertaining to timecards, service reports, service software synchronization, expense reports, return of used spare parts, training, and communication.
• Management and maintenance of assigned company assets (i.e. parts inventory, tools, communication, computing devices, vehicles).
• Perform work in a safe manner consistent with DiaSorin's health, safety and environmental policies and assume responsibility for personal safety and that of co-workers.
• Follow DiaSorin's established procedures for the safe handling and disposal of hazardous, radioactive, laser sources and infectious material.
• Participate in DiaSorin's safety training programs and demonstrate competency in the use of Material Safety Data Sheets, Chemical Labeling, Corporate Emergency Response Procedures, and DiaSorin's Health, Safety, and Environmental Policies.
• Be aware of and understand hazards specific to work area and follow appropriate safety precautions necessary to control them.
• Participate in training processes that are designed to develop a highly skilled workforce capable of delivering results consistent with corporate goals and objectives.
• Complete all prerequisite activity on time.
• Successfully pass annual corporate assessments.
• Respond positively to work instructions by applying acquired subject matter promptly.

Requirements

• AA Degree in Laboratory Technician, Electronics, Engineering Technician or equivalent
• Minimum 2 Years as a Biomedical Equipment, Electronics or Field Service Technician, or equivalent combination of education, training, and experience
• Valid driver's license in good standing
• Ability to do preventative maintenance and troubleshooting with reference to manufacturer's manual and with minimal support
• Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques
• Basic knowledge and understanding of electronics and medical terminology
• Some knowledge and understanding of basic immunology and immunoassay technology
• Ability to explain correct operation of equipment
• Self-Starter that requires minimal supervision on specific field tasks
• Excellent verbal, interpersonal and written skills
• Ability to handle multiple activities in a professional manner
• Quality and detail oriented
• Skill in using MS Word and Excel; familiarity with Google Suite

Benefits

• Competitive wages and benefits package