Field Service Engineer

About the position

The FSE position will be based out of Hanover, PA at our fully integrated facility. The position requires strong communication and leadership capabilities and includes overseeing equipment used to sort and package our products. The goal is to reduce shrink and optimize yield.

Responsibilities

• Perform daily startups of our sorting and packaging equipment.
• Carry out sorting and packaging equipment daily and weekly procedures.
• Perform routine preventive maintenance (PM) and basic service on sorting and packaging equipment.
• Manage existing sorting programs during daily production, based on sorting process assessment activities.
• Update sorting programs to maintain effective removal of defect product and foreign material.
• Identify causes of basic sorting failures (equipment, signal and/or program related).
• Manage interactions with sorter supplier, as it relates to PM and service visits, request for parts quotes etc.
• Train machine operators on sorting and packaging equipment.
• Stay in close cooperation with plant production team to maintain optimal product quality at all times.
• Maintain accurate records of service activities, including installation reports, maintenance logs, repair documentation, and personnel communications.
• Follow safety protocols and procedures while performing service activities, including adherence to relevant safety regulations and the use of personal protective equipment (PPE) as required.
• Strive for continuous improvement and assist in identifying opportunities to optimize processes.
• Diagnose and repair malfunctions or breakdowns on sorting or packaging equipment utilizing technical manuals, diagnostic tools, and expertise to identify and resolve issues promptly.
• Investigate and troubleshoot technical problems reported by personnel and develop effective solutions to restore equipment functionality.
• Provide technical support and guidance regarding the operation, maintenance, and troubleshooting of sorting and packaging equipment.
• Adhere to quality assurance standards and protocols established by the equipment manufacturers SOP’s.

Requirements

• Background in sorting applications (food industry or sorting equipment company such as TOMRA, Key, Raytec).
• Experience in running tests and evaluations in industrial environments.
• Analytical capacity.
• High attention to detail.
• Desire to bring processes to optimal performance, making decisions based on observations and data.
• Ability to identify factors that control good & consistent process quality.
• Habit of documenting work and actions for traceability and reporting purposes.
• Meet physical requirements per Pero standards.
• Capability of performing work under environmental conditions existing at Pero production facilities.

Benefits

• 401(k)
• Health, Dental, Vision Insurance and more
• Paid Time Off (PTO)