Field Service Engineer

About the position

In a world driven by the increased demand of technology, semiconductor manufacturers require a trusted partner to pioneer the frontiers of advanced integrated circuits (ICs). FormFactor, Inc (FFI) is the world's leading supplier of semiconductor test and measurement products that power electronic systems used in computing, consumer-technology, automotive, Artificial Intelligence (AI) and other applications. Our cutting-edge solutions are the driving force behind the testing of ICs that power electronic systems across computing, consumer technology, automotive, Artificial Intelligence (AI), and myriad other applications. As a leading player in the semiconductor industry, FormFactor actively seeks out individuals who are not just employees, but passionate contributors eager to thrive in an ever-evolving landscape. At FormFactor, we are not just shaping the future of semiconductors; we are rewriting the narrative of innovation itself. Our commitment extends beyond the technical realm to the very fabric of our culture. Rooted in our core values—Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People—we foster an environment where diverse perspectives are not only welcomed but celebrated. Join us in experiencing the exhilaration of collaborating with a dynamic team, pushing the boundaries of what's possible, and contributing to a workplace where your voice is not just heard but valued and empowered. Become an integral part of our journey as we collaboratively Form Our Future Together, setting the stage for a new era in semiconductor excellence.

Responsibilities

• Perform scheduled maintenance trips at customer sites
• Perform system installations at customer sites
• Ensure positive customer relationships through proactive communication
• Diagnose, troubleshoot, and resolve system issues using SOPs
• Work from electrical schematics, mechanical assembly prints, and work instructions
• Help improve service and maintenance SOPs
• Complete all necessary documentation like site reports and issue tickets
• Collaborate with cross-functional teams to identify and resolve issues
• Focus on continuous improvement by leveraging customer and firsthand experience
• Up to 30% domestic travel required

Requirements

• 1+ years of relevant experience in field service engineering or research and development settings
• Experience with hardware, electrical, and system manufacturing
• Assembly and soldering experience a plus
• Strong attention to detail
• Good communication skills in English, both verbally and in writing
• General ability and knowledge of hand and power tools
• Excellent skills in technical problem solving
• Adhere to all safety protocols and guidelines
• Ability to lift up to 40 lbs. unassisted

Nice-to-haves

• Experience with cryogenic systems, vacuum systems, and/or leak checking is a plus but not required

Benefits

• Medical
• Dental
• Vision
• EAP
• Short-term and long-term disability
• Life insurance
• Flexible spending and savings accounts
• 401(k)
• ESPP
• Paid time off