Field Service Engineer

Fortive - San Bernardino, CA

Full-time

San Bernardino, CA

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

This role is responsible for providing customer service solutions related to the installation and validation of new systems, as well as the planned and corrective maintenance of installed systems. The Field Service Engineer will focus on improving system utilization and supporting lifecycle management activities in assigned accounts for all products distributed or supported by Advanced Sterilization Products. This position requires proactive collaboration on business initiatives with Sales and clinical education field teams to ensure high-value business solutions that drive customer loyalty and sustain ASP's install base. The Field Service Engineer will perform the installation, operation, planned maintenance, repair, and modification of ASP systems within their assigned territory. This includes handling compliance and documentation requirements, such as daily documenting performance and maintenance records on equipment. The role also involves working closely with leadership, customers, and scheduling personnel to coordinate all necessary work for products serviced by the Company's technical service division. Additionally, the engineer will manage their personal “trunk” inventory and complete required audits to support this inventory effectively. This position requires a strong commitment to customer service and technical excellence, as well as the ability to work independently and prioritize tasks effectively. The role may also involve on-call responsibilities, including weekend call coverage on a rotating basis, and requires the ability to travel to hospital and surgery center environments locally, regionally, and nationally, with travel expectations of up to 50%.

Responsibilities

• Partner with sales and clinical education field teams to deliver high value business solutions that drive customer loyalty and sustain ASP's install base.
• Perform the installation, operation, planned maintenance, repair, and modification of ASP systems within assigned territory.
• Handle compliance and documentation requirements of primary territory, including daily documenting performance and maintenance records on equipment.
• Work with leadership, customers, and scheduling personnel to schedule all work required for products serviced by the Company's technical service division.
• Manage personal “trunk” inventory and complete required audits to support thereof.

Requirements

• High school diploma or equivalent plus 3 years related experience, including at least 1-year technical troubleshooting experience and 1 year customer service experience.
• Or 2 years post-secondary technical education plus 1 year customer service experience.
• Preferred post-secondary degree or certification in Mechanical, Electronics, Electrical or related field.
• Preferred experience in a field service environment, in biomedical support in a hospital environment, or in a related industry such as medical devices.
• Excellent mechanical troubleshooting, problem-solving and technical learning skills with preferred knowledge in Computer Networking, Electronics & Electrical basics.
• Demonstrated ability to autonomously prioritize schedule and flexibly handle shifting priorities.
• Valid driver's license and a driving record compliant with Company policy.

Nice-to-haves

• Experience in a field service environment or biomedical support in a hospital environment.
• Certification in Mechanical, Electronics, Electrical or related field.

Benefits

• Bonus eligibility as part of the total compensation package.
• Diversity and inclusion initiatives.
• Reasonable accommodations for applicants with disabilities.