Field Service Engineer

Lumafieldposted 2 months ago

Boston, MA

Publishing Industries

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About the position

Lumafield designs, manufactures, installs and services the world's first accessible X-ray CT scanner. Lumafield's product is a complex hardware-software system. We collaborate to deliver an incredible experience for our customers. You will perform installation and maintenance on Lumafield scanners at customer sites. When you are not in the field, you will help maintain our tradeshow fleet and work with engineering on our in-house scanner fleets. You will work with engineers to troubleshoot, tune and calibrate production systems. You will help refine SOPs to increase safety, improve quality and increase efficiency. The ability to troubleshoot a problem and track down the root cause of the issue is important.

Responsibilities

Uncrating, commissioning and calibrating Lumafield scanners
Perform preventative and repair maintenance at customer sites
Frequent travel to customer sites within the US and Canada (75%)
Create, update, maintain training materials and safety guidelines

Requirements

Well-rounded technical thinker with experience in computer, electrical, mechanical systems including sensors, and actuators
Comfortable using common hand tools (e.g. drill, torque wrench, etc.)
Meticulous and pay attention to detail in your work
Ability to follow a written procedure and identify deviations or problems
Strong verbal communication skills to describe situations and issues to teammates who may be remotely supporting you
Strong written communication skills for writing service reports
Enjoy collaborating within and across teams
Able to lift up to 50 lbs

Nice-to-haves

Machine shop skills (drill press, lathe, Bridgeport, etc.)
Ability to troubleshoot computer, electrical, and mechanical issues
IT skills
Linux proficiency
Enjoy working within a customer facing environment
Hands-on prototype integration and troubleshooting: soldering, crimping and testing