Hamamatsu - Bridgewater Township, NJ
posted 3 months ago
Hamamatsu, a leading supplier of advanced light detectors and detector systems, is seeking a Field Service Engineer to join our team in the Middlesex, NJ area. This role is crucial as it involves direct interaction with our diverse customer base, which includes Fortune 100 companies, top research laboratories, and innovative startups. The primary mission of Hamamatsu is to enhance societal welfare through the advancement of photonics technology, and the Field Service Engineer plays a vital role in achieving this goal by ensuring our products operate effectively and efficiently in the field. The Field Service Engineer will be responsible for providing on-site service, which includes repairs, maintenance, upgrades, and installations of our advanced light detection systems. This position requires a proactive approach to customer service, as the engineer will also be tasked with training customers on the operation of our products and addressing any questions they may have regarding product use. Troubleshooting support is a key component of this role, and the engineer will utilize remote software tools such as WebEx and TeamViewer, as well as phone and email communication, to assist customers in identifying and resolving issues. Additionally, on-site visits may be necessary to provide hands-on support. The role also involves managing a parts inventory to ensure that necessary components are available for on-site service, as well as communicating with the factory to identify critical parts. The Field Service Engineer will represent Hamamatsu at tradeshows, explaining our products and their applications in various industries. Keeping track of all service activities in the Service Management system and generating service reports for customers is essential for maintaining high standards of service. The engineer will also prepare quotations for services and service contracts, and may be involved in special projects as requested by management.