Field Service Engineer

About the position

Legrand has an exciting opportunity for a Senior Field Service Engineer to join the WattStopper Team in the Bay Area, California. In this role, you will provide factory representation in the field, for the technical support of our lighting control products. You will setup systems and train end users on system operations. You will troubleshoot and service all of our products and work closely with Engineering, Quality, and Sales to resolve product issues, and fulfill customer needs. In addition to providing support and training to internal staff as needed and provide technical expertise.

Responsibilities

• Review project documentation and specifications for implementation of control scheme including sequence of operation and functionality of local Room controllers, Segment controllers, and all gateway components such as BACnet/MSTP and BacNet/IP.
• Commission and provide superior field technical support for all control components to ensure proper functionality per Project Management design and specifications.
• Provide support for BMS integration issues as needed.
• Act as subject matter expert including mentoring and training others; provide support to internal teams.
• Network with regional sales staff fostering relationships and goodwill.
• Network with integration technicians, building owners, building managers, and contractors to address any technical issues with lighting control integration, and function.
• Utilize WS, and other non-standard software tools and applications for the purpose of control sequence implementation and assurance.
• Update and markup control related design drawings and support documentation for use in compiling owner documentation.
• Interface with Engineering team on unresolved, pending control related issues in the field; provide technical expertise to resolve issues.
• Network with Project Manager and Engineering team on possible product improvements.
• Assist in development of DLM and BAcNet controls related training materials.
• Conduct control training sessions in both classroom and jobsite settings, for both internal and external customers.
• Performs other similar and related duties as required.

Requirements

• BS in engineering or related technical or scientific program or equivalent combination of education and experience.
• Six to eight years of experience with electrical controls.
• Networking experience required with routers, HUBS, LAN lines etc.
• Integration knowledge of BACnet and TCP/IP devices.
• Good organizational and time management skills, close attention to detail and able to effectively handle multiple priorities.
• Strong customer service orientation and able to work in a team-based environment.
• Strong computer and networking skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software.
• Ability to use internet and web based resources efficiently and effectively.
• Strong analytical skills and the ability to identify trends and establish proactive corrective actions.
• Excellent verbal and written communications skills and able to communicate effectively across all levels of the organization.
• Effective listener, able to extract necessary information and validate understanding of the information.

Benefits

• Comprehensive medical, dental and vision coverage.
• High employer 401K match.
• Above-benchmark paid maternity and parental leave.
• Paid time off to volunteer.
• Active/growing Employee Resource Group network.