Orion Talent - Indianapolis, IN
posted 4 months ago
As a Field Service Engineer, you will play a crucial role in providing field service support for the installation, maintenance, troubleshooting, and repair of company products and services. This position requires you to operate primarily from home while frequently traveling to client sites during normal office hours, Monday through Friday, from 8 AM to 5 PM. However, it is important to note that you will often be required to travel to and from client sites outside of normal business hours, which is where you will accumulate most of your overtime hours. The compensation for this role includes a base salary starting at $90,000, along with overtime pay, quarterly bonuses, and additional travel bonuses. Your responsibilities will include ensuring optimum customer satisfaction with all company products and services. You will be tasked with installing, monitoring, assessing, troubleshooting, and repairing equipment within your assigned area of responsibility. Additionally, you will be responsible for installing and maintaining wired computer networks, providing remote diagnosis and repair support, and relaying repetitive field service failures or equipment issues to Tier 3 specialists. Completing and submitting regulatory and company-required documentation is also a key part of your role. You may be required to represent the company at technical shows and exhibitions as needed. The ideal candidate for this position will have at least 4 years of military or industry experience with electronic or electrical process equipment and controls. While you will gain proficiency in various areas over time, prior experience in field service or product installation, as well as basic wired and wireless network integration, will be beneficial. Knowledge of the basic anatomy and physiology of the eye is also a plus. This position demands a high level of dedication to customer service and teamwork, as well as the ability to produce high-quality work under pressure and within tight timelines with minimal supervision. Excellent verbal and written communication skills are essential, along with proficiency in the Microsoft Office Suite. You must also possess a safe driving record and be able to perform physical tasks such as standing, sitting, climbing, kneeling, and lifting more than 25 lbs. Color vision and the ability to see close objects are required for this role.