Field Service Engineer

About the position

Our continued growth and success has allowed us to provide exciting career opportunities for passionate, customer focused, and highly motivated individuals. We are currently seeking a Field Service Engineer to join our team. This is a great opportunity for someone with medical equipment service experience who enjoys working independently and contributing your skills to ensure we deliver the highest quality mobile surgical technology solutions to our clients.

Responsibilities

• Maintain, repair and calibrate surgical lasers
• Visually inspect, repair and perform calibration on equipment; ensure safety, proper operation, physical completeness and aesthetically pleasing exterior of equipment prior to releasing the machine for use
• Perform preventative maintenance on all equipment, ensuring optimal operation
• Inventory and order repair parts, and ensure back up supplies are available for efficient repair of equipment
• Follow proper safety procedures for equipment repair and usage
• Contact manufacturing representative for repair instructions or when requesting on-site assistance
• Maintain proper flow of information regarding laser repair / progress status
• Communicate with company Service Engineers, Operations Personnel, and Management in an effective and timely manner when needing assistance in obtaining parts or contacting for 3rd party repairs
• Follow up with technicians following a repair to insure equipment functioned properly
• Communicate with operations when equipment are operational/ready for service or out of service/inoperative/non-functioning
• Complete timely and detailed Service Reporting, to include: Maintenance & PM documentation, to maintain an accurate account of each service event, Purchase order and parts requests and packing slip submittal
• Participate in continuing education of new equipment as necessary
• Assist in training new service engineers on repair and operation of equipment

Requirements

• Must have good eye/hand coordination for complicated repair tasks
• Must have basic knowledge of electronics and laser physics
• Outstanding decision making and problem solving skills
• Customer service focused
• Proficient in Microsoft Office
• Bachelor’s degree in electrical or biomedical engineering strongly preferred; Associate’s degree in electronics technology is a minimum requirement
• Minimum 2 years’ experience in medical equipment service; candidates with surgical laser experience a plus
• Flexible schedule with the ability to travel up to 50%
• Valid driver’s license and acceptable driving record
• Must be able to manipulate 50+ pounds of medical equipment

Benefits

• Competitive bi-weekly salary with bonus structure
• 401k plan with generous company match
• Annual Profit-Sharing opportunity
• Employee Referral Bonuses
• Service Awards
• Generous PTO allowance
• 7 Company Paid Holidays PLUS 1 Floating Holiday
• Medical, dental, vision, disability, and life insurance
• Health and Wellness Rewards Program