Field Service Engineer

About the position

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Your communication skills, creativity and can-do attitude are essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.

Responsibilities

• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
• Train other field engineers and customers in the solutions.

Requirements

• Bachelor's degree within the science field (e.g. chemistry, analytical chemistry, biochemistry, biotechnology) or equivalent experience.
• At least 2 years of experience in a similar position or experience as an end user.
• Experience with troubleshooting and problem-solving Agilent LC and LCMS products preferred, but not required.
• Experience with the Agilent solutions is desired but not essential.
• Verbal and written communication is clear, respectful, and timely.
• The position requires an active valid driver's license.
• You enjoy traveling and visiting customers.

Benefits

• Eligible for choice of company car or reimbursement for personal vehicle usage.
• Bonus eligibility.
• Stock options.
• Health benefits.