Field Service Engineer

About the position

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. Position Summary: Reports To: Field Service Engineering Leader.

Responsibilities

• Carrying out Service / Maintenance activities at our client’s site.
• Producing spares and service quotes from time to time.
• Planning & booking of travel arrangements & hotels for site visits.
• Carry out risk assessments and method statements before and during visit.
• Provide advice and appropriate training to the client’s Engineers as and when required.
• Undertake problem solving and troubleshooting skills as part of normal customer facing duties.
• Work closely with the Regional Sales Managers to schedule site visits and identify future sales opportunities.
• Carry out visits to main PM customers at short notice.
• Complete clear, descriptive, and informative site reports promptly after each site visit for our and our clients’ records.
• Co-ordinate feedback to customers from various internal departments as the technical issue dictates.
• Ensure weekly time sheets & expenses are submitted accurately & in a timely manner.
• Always attend site and client visits in a professional manner.
• Other duties, as assigned.

Requirements

• Shadowing of Service and Commissioning Engineers.
• Training on Inter Departmental Processes.
• Formal Electrical/Software Training as necessary.
• H&S Training as required.
• Mechanical Training as required.
• Fault finding and troubleshooting capability.
• Ability to provide accurate and clear diagnosis of technical complaints.
• Sound understanding of mechanical engineering principles.
• Sound understanding of controls & instrumentation (including pneumatics).
• Basic understanding of PLC hardware and software would be advantageous but not essential as training will be given.
• Good understanding of essential H&S Management.
• Desire to identify and complete training courses where skills need improving.
• Bi-lingual (English, Spanish) is a plus.
• Full Clean Drivers License preferred.
• Ability to travel at short notice.

Nice-to-haves

• Basic understanding of PLC hardware and software.
• Bi-lingual (English, Spanish).

Benefits

• Health benefits.
• 401(k) retirement savings program with company match.
• PTO.
• Performance based bonus plan.