About the position
Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world. Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the 'Diagnostics Specialist.'
Responsibilities
- Meeting daily service repair needs and driving customer satisfaction through service excellence.
- Exercising judgment within defined procedures and practices to determine appropriate action.
- Compliance with field service technical standards.
- Monitoring field service policies, procedures, standards, and company policies.
- Travel on short notice; overnight travel may be required depending on service region requirements.
- Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays.
- Maintain inventory of parts and supplies.
- Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.
- Manage an expense account, service tools, and spare parts inventories.
- Interface daily with internal and external customers.
- Submit written reports.
- Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions.
- Meeting departmental expectations regarding response time, PM completion rates, service callbacks, and customer satisfaction survey results.
- Other duties as assigned.
Requirements
- Associate's Degree AS, AA, BS Electronics, or demonstrated equivalent required.
- 1+ Years Experience in Field Service, In-house Biomed, or Customer facing role required.
- Knowledge of electronic measuring equipment.
- Ability to work with a team.
- High mechanical aptitude and good problem solving/communication skills.
- Customer relationship skills.
- Fluency in English as well as local language of the residential country is required.
- Valid Passport or eligibility required.
Benefits
- Competitive salary and benefits package.
