Field Service Engineer

About the position

At GDIT, people are our differentiator. As a Field Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a Field Engineer joining our team to help maintain the critical customer systems that allow them to accomplish their mission.

Responsibilities

• Provide on-site troubleshooting, diagnosis, and resolution of technical issues for our equipment and systems.
• Conduct root-cause analysis on hardware, software, and network issues to restore functionality.
• Promote and provide GDIT products or services in government customer locations.
• Maximize customer satisfaction to the greatest degree possible.
• Provide technical advice and guidance on installation, adaptation, configuration, and/or enhancement of GDIT technical products, programs, and systems.
• Install, configure, and test new equipment and systems according to client specifications and GDIT guidelines.
• Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.
• Act as a liaison between the GDIT program and customers to increase brand loyalty.
• Train end-users on proper system use, maintenance, and troubleshooting procedures.
• Offer remote support to government clients as needed.
• Maintain detailed documentation of service visits, including issues identified, solutions provided, and future recommendations.
• Report recurring issues and potential improvements to the GDIT program engineering and product teams.
• Work closely with sales, product, and engineering teams to ensure high levels of service and customer satisfaction.
• Create effective technical reports and present to customers on a regular basis.

Requirements

• 2+ years of related experience.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Strong customer service orientation with a problem-solving mindset.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Must have a valid driver's license.

Nice-to-haves

• Bachelor of Science preferred; High School diploma mandatory.
• Previous working experience in information technology, network operation or security operation centers may be helpful.
• Experience with Communication systems including Microwave, Radar, and Video surveillance systems (RVSS) a plus.

Benefits

• Full-flex work week to own your priorities at work and at home.
• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.