Field Service Representative

$59,400 - $99,000/Yr

IQVIA - Newark, NJ

posted 2 months ago

Full-time - Entry Level
Newark, NJ
Professional, Scientific, and Technical Services

About the position

The Field Service Representative role offers a unique opportunity to leverage technical expertise in the medical device industry by collaborating with healthcare professionals. The primary responsibility involves installing, updating, and maintaining infusion pumps in hospitals across the United States, while ensuring exceptional customer service. This position requires extensive travel, averaging 2-4 weeks at a time, and provides a platform for advancing technical skills in a dynamic environment.

Responsibilities

  • Provide ongoing communication and customer support to on-site hospital staff.
  • Organize, test, and update medical devices, installing and configuring hardware, software, and network products.
  • Conduct routine checks and record data from product tests after installation and configuration.
  • Document and submit daily data while maintaining high standards of product support quality documentation.
  • Complete other duties at the discretion of management, which may require compliance with client requirements, including vaccination status.

Requirements

  • Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience (3-5 years field experience).
  • Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.
  • Professional business acumen and effective communication skills.
  • Self-motivated individual who can work independently or collaboratively within a team.
  • Strong time management and organizational skills to ensure on-time completion of project assignments.
  • An active and unrestricted driver license, and a personal vehicle for local work-related assignments.
  • Ability to sit and stand for long periods of time and lift up to 70 pounds.
  • Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status.

Nice-to-haves

  • Background in biomedical, networking, military, or field-based technician roles.
  • Experience working in a technical role within a healthcare environment.
  • Strong computer skills and comfort with troubleshooting Microsoft Office applications, including Outlook, Excel, Word, and OneNote.

Benefits

  • Competitive salary range of $59,400.00 - $99,000.00 based on qualifications and experience.
  • Incentive plans, bonuses, and/or other forms of compensation may be offered.
  • Health and welfare benefits.
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