Schneider Electric - Dallas, TX

posted 2 months ago

Full-time
Dallas, TX
Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Field Service Representative at Schneider Electric plays a crucial role in servicing critical data center equipment. This position involves collaborating with customers and team members to perform assembly, startup, diagnostics, repairs, and preventive maintenance on both company and third-party manufactured equipment. The role requires problem-solving skills, a customer-focused attitude, and a passion for the work, with a flexible work schedule and on-call responsibilities.

Responsibilities

  • Perform assembly, startup, diagnostic, repair, and preventive maintenance on equipment.
  • Collaborate with customers, electricians, sales partners, and technical support to solve problems.
  • Complete field service reports, expense reports, and preventive maintenance data sheets.
  • Work with the Manager or Regional Service Director to resolve complex escalated issues.
  • Engage in continuous learning and training on various products in the field and classroom.
  • Travel for local customer support or countrywide travel as needed.
  • Assist the Field Project Manager on larger system startups.
  • Act on behalf of the District Service Manager to resolve operational issues.

Requirements

  • An Associate degree, vocational education, or similar experience in electronics, electrical theory, or military training.
  • Solid understanding of Electrical Theory and 3-phase power.
  • Electrical experience up to 480v.
  • Understanding of AC and DC power principles and various AC and DC supply circuit components.
  • Repair and installation experience with UPS (desired).
  • Experience with batteries - VRLA/Li-ion (desired).
  • Prior Field Service experience.
  • Ability to operate a motor vehicle in the US without restriction.
  • Skilled at utilizing electrical testing and diagnostic equipment.

Nice-to-haves

  • Experience reading and interpreting schematics.

Benefits

  • Direct product training and training on digital and physical tools.
  • Service vehicles, tools, uniforms, mobile devices, and laptops provided for daily professional use.
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