Field Service Technician/Engineer

Full-time

Newark, NJ

Merchant Wholesalers, Durable Goods

About the position

The Field Service Engineer at Durst is responsible for the timely and cost-effective installation, repair, and technical support of Durst products, ensuring high levels of customer satisfaction. This role involves forming strong relationships with customers and providing outstanding service, while also managing resources efficiently to achieve financial targets. The position requires a strong mechanical aptitude and a willingness to travel extensively throughout the USA and Canada.

Responsibilities

• Provide timely and effective installation of Durst products and services.
• Perform effective initial customer operator/maintenance training, as required.
• Maximize Durst equipment uptime through timely response and effective/efficient repair and maintenance.
• Efficiently manage utilization of Durst assets (parts, tools, test equipment, autos) and resources (travel expenses, phone, etc.) to achieve targeted financial results.
• Communicate and interact with customers, sales and other service counterparts in a positive, courteous and professional manner.
• Complete all job-related administrative aspects (call reports, part returns, time/expense reporting, etc.) on time and error free.

Requirements

• Great attitude and eagerness to learn
• Strong mechanical aptitude and good dexterity
• Excellent communication and customer service skills
• Proficient computer skills
• High school diploma or equivalent
• Experience or training within some form of mechanical discipline
• Willingness to travel as needed, typically up to 75% of the time
• Valid driver license and willingness to do pre-employment drug and criminal background checks
• Ability to safely lift up to 50 pounds and push, pull and reach for boxes and parts weighing up to 50 pounds.

Nice-to-haves

• Previous experience in printing (digital, label, etc.) or related industry strongly preferred
• Associates degree or equivalent training and/or experience
• At least a few years of field service experience
• Familiarity with reading schematics and wiring diagrams
• Hands-on experience with hand tools
• Working knowledge of multimeters for electrical testing
• Working knowledge of AC and DC up to 3 phase
• Strong understanding of computer hardware and software.

Benefits

• Continued personal and professional development
• Supportive work environment where employees are treated like family