Fujifilm - Austin, TX

posted 2 months ago

Full-time - Mid Level
Remote - Austin, TX
Machinery Manufacturing

About the position

The Field Service Technician (Level 3) will support toner production equipment, acting as a specialist for the product line. This role requires a comprehensive understanding of the equipment's operation and mechanics, enabling the technician to provide solutions to complex problems and support both field and remote technicians. The position is remote, based in the Austin, TX area, and involves significant customer interaction and technical training responsibilities.

Responsibilities

  • Provide on-site support installations and service repair to customers in North America
  • Provide solutions to complex service issues
  • Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
  • Develop strong working relationships with customers
  • Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
  • Complete and submit service activity information and paperwork timely to the appropriate group/department
  • Monitor and manage the return of all parts
  • Manage and complete all Preventative Maintenance requirements
  • Attend training classes (locations throughout the world) to stay current on both new and existing products
  • Weekend work and overtime required as needed for installations, service calls and training
  • Provide technical support and direction to technicians leading to the resolution of escalated service issues
  • Conduct technical training classes as needed for technicians
  • Provide sales assistance in demos and/or customer visits as needed
  • Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
  • Communicate technical issues to the Technical Service Manager and technical support group
  • Perform related duties as assigned by manager

Requirements

  • High School diploma or GED equivalent
  • Two-year electronics or mechanical engineering degree or equivalent in field experience
  • 5 or more years of field service experience with toner-based production equipment
  • Extensive knowledge in electronics and mechanical operation
  • Outstanding customer service skills
  • Computer skills with emphasis on operating systems and hardware
  • Valid state driver's license (Real ID compliant) and passport
  • Ability to do extensive traveling
  • Excellent communication skills (both verbal and written)
  • Working knowledge of Microsoft applications
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