Field Services Engineer Nashville, TN

$99,320 - $124,800/Yr

Synergis HR - Nashville, TN

Full-time - Mid Level

Nashville, TN

About the position

The Field Services Engineer position involves providing on-site support for analytical instrumentation systems, primarily focusing on troubleshooting, hardware repair, installation, and customer training. This role requires extensive travel within the Nashville, TN area, with a strong emphasis on customer service and technical expertise. The engineer will be responsible for ensuring customer satisfaction through effective communication and proactive maintenance solutions.

Responsibilities

• Travel to multiple sites within a specified region to provide onsite services including troubleshooting and hardware repair.
• Perform basic software troubleshooting and product installation.
• Conduct basic client training post installation.
• Install hardware/software and network devices, configuring products at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repairs to ensure optimal product functionality.
• Advise customers on preventive maintenance and configurations to enhance product performance.
• Proactively respond to potential equipment issues to prevent unplanned interruptions in customer operations.
• Deliver fully integrated solutions, including peripherals, communications, operating systems, and applications software.

Requirements

• A Bachelor's degree in electronics and/or chemistry or equivalent work experience.
• 4+ years of experience as a field engineer supporting Analytical Instrumentation products, with a focus on hardware support.
• Basic knowledge of networking and ability to connect devices to the network.
• Basic knowledge of electronics and power systems.
• Ability to follow detailed technical instruction sets and maintain a calm demeanor under tight deadlines.
• Exemplary technical and process troubleshooting skills.
• Experience in log gathering and understanding of remote troubleshooting techniques and tools.
• Case management experience, preferably with Salesforce Service Cloud.
• Technical aptitude with a strong desire to learn new technologies quickly.
• Ability to work independently with minimal guidance and analyze problems effectively.

Nice-to-haves

• Previous experience providing technical support in a laboratory environment.
• Experience with Chromatography systems (gas or liquid) is highly valuable.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401k
• Commuter benefits