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Metronet - Ocala, FL
posted 22 days ago
Join the Future of Connectivity with Metronet and Vexus! We have an immediate opening for an energetic, customer-focused Field Services Lead in Palm Coast, FL! As a Field Services Lead, you will ensure efficient and timely completion of customer fulfillment requests for installation and repair. This position assists the field operations supervisor with work shift scheduling, determining needs for equipment and supplies, and completing site surveys for complex installations. You will perform installations for video, voice, and Internet services for single, multi-family dwellings, and/or commercial buildings, including all necessary wiring and hardware. You will also provide customer education on features and use of services, assist with field training for new and existing technicians, and serve as a customer advocate to ensure positive experiences. Additionally, you will troubleshoot service-affecting issues and maintain optimum operating specs throughout the entire system.