Disability Solutions - Lowell, MA
posted 3 months ago
The CAPRES & MicroSense Magnetics Technical Support Engineer (TSE) will primarily work with KLA's global service teams and customers, facilitating technical solutions in a timely manner by responding to requests and performing complex problem diagnosis and resolutions. The TSE plays a meaningful role in researching problems, providing resolution plans of action (POA) using and developing a 7-steps methodology for troubleshooting and resolutions, hosting service alert meetings (SAM), contributing to assigned projects, and supporting our customers to identify and implement solutions to complex hardware problems by following defined best-known method (BKM) practices and policies. As a Factory Specialist, the TSE will provide the Field Service organization with technical product knowledge and on-site support. This role involves identifying causes, root causes, POA, and resolution, responding to first-level service requests, and determining appropriate troubleshooting methods to quickly resolve customer tool issues. The TSE will act as a technical lead on sophisticated systems issues, solving the most complex problems and determining remedial actions required to bring the customer tool back to production. If the depth of technical understanding requires, the TSE will consult with HQ engineering teams and host meetings with multiple teams to discuss technical issues and determine the best course of action. For all tool critical issues, a suitable Plan of Action will be developed and provided to the local team for implementation, ensuring continued support for all POA activities. The TSE will work on highly sophisticated problems requiring in-depth system knowledge and understanding of operating principles. They will clearly detail solving processes, technical findings, and postmortem analysis to generate 7-steps documentation. Hands-on experience with electrical and mechanical tools is essential for this role.