Finance Manager

Full-time - Mid Level

About the position

The F&I Manager is responsible for providing exceptional customer service while helping customers choose products that protect their vehicle purchase. In addition, this individual works with lenders to obtain financing approval and completes all vehicle purchase and associated paperwork accurately and on time. The F&I Manager is responsible for following up on and collecting receivables. Help customers choose protection packages for their vehicle by presenting all products and their benefits. Ensure financing for customers by building professional relationships with lenders and working with them to get the best financing available for our customers. Submit deals to bank electronically using appropriate dealer system. Enter transactions accurately into ADP and bank approval systems. Process all transaction paperwork and ensure it is accurate and meets the needs of the Office, state specific DMV and lender requirements. Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding. Participate in store meetings including Sales Receivables, Save-a-Deal and Store Manager meetings. Interact with sales team and sales managers to ensure transactions are completed accurately and to the customer’s satisfaction. Follow-up with customers as courtesy reminder for purchased products requiring customer action (ex. Protective coating applied). Assist Sales Team with customer engagement in the sales department during peak traffic times. Obtain all appropriate licensing within 90 days from date of hire.

Responsibilities

• Provide exceptional customer service while assisting customers in choosing vehicle protection products.
• Work with lenders to obtain financing approval and complete all vehicle purchase paperwork accurately and on time.
• Follow up on and collect receivables.
• Help customers choose protection packages by presenting all products and their benefits.
• Build professional relationships with lenders to secure the best financing for customers.
• Submit deals to banks electronically using the appropriate dealer system.
• Enter transactions accurately into ADP and bank approval systems.
• Process all transaction paperwork ensuring accuracy and compliance with Office, DMV, and lender requirements.
• Track deal receivables and follow up on outstanding items for contract funding.
• Participate in store meetings including Sales Receivables, Save-a-Deal, and Store Manager meetings.
• Interact with sales team and managers to ensure accurate transaction completion and customer satisfaction.
• Follow up with customers as a courtesy reminder for purchased products requiring action.
• Assist Sales Team with customer engagement during peak traffic times.
• Obtain all appropriate licensing within 90 days from date of hire.

Requirements

• 2+ years of dealership finance experience is required.
• Prior automotive sales management experience is a plus.
• A team player focused on providing exemplary customer service.
• Self-motivated with the ability to set and achieve targeted goals.
• Excellent interpersonal communication skills with a working knowledge of computers.
• Acceptable driving record and a valid driver's license in your state of residence.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs