Financial Business Systems Analyst(NetSuite)

Full-time

San Francisco, CA

About the position

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees. Recently, SpotOn was named one of Fast Company’s Most Innovative Companies of 2024, awarded Great Places to Work and Built In’s Best Workplaces for the third year in a row, selected as the Best Overall Restaurant POS by NerdWallet, and rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users. We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. That’s where you come in. As a member of the SpotOn Finance Integrations team, you will play an integral role in ensuring the projects and programs managed by the Program Management team have the right process documentation and systems for Finance to meet the business's needs and our internal customers. You will be an integral resource to assist in NetSuite Admin projects and support the program management function within the IT org. You are someone with exceptional experience working at the intersection of people and technology to make processes as seamless as possible for work needed to scale the systems that power our business.

Responsibilities

• Liaising between the Finance, IT Program Management team and business stakeholders
• Analyze and document business systems, processes, and identify areas for improvement
• Guide business stakeholders through value analysis for prioritization
• Collaborate with team members to understand organizational and operational processes and challenges
• Collaborate with business stakeholders to develop business requirements for business systems
• Act as a thought leader within the Finance Integrations team on technical business process and documentation
• Manage and review Jira tickets assigned to the NetSuite team
• Assist with NetSuite projects for data and transactional issues
• Design and assist execution of UAT for new ERP functionality, product releases, and integration enhancements using business scenarios
• Provide administrative support for NetSuite, Coupa and other financial system stakeholders
• Troubleshoot system and process issues through hands-on analysis and root cause identification
• Maintain documentation for system configurations and standard operating procedures (SOPs)
• Provide training, documentation, and guidance to stakeholders on system enhancements and process updates

Requirements

• 2+ years NetSuite experience a must, preferably as an Administrator; NetSuite ARM and SuiteBilling experience a definite plus
• 5+ years of experience leading qualitative and quantitative analyst functions in a technology or IT environment
• Proven ability to build process documentation that improve business performance and operational efficiency
• Experience leading and supporting organizational change and transformation for large-scale projects, particularly in the IT space
• Experience in the Agile methodologies and execution of story mapping
• Excellent verbal and written communication skills
• Excellent problem-solving and decision-making skills
• Excellent planning and organizational skills
• Ability to build effective relationships with cross-functional stakeholders

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development