About the position
Marshall's Jewelers is seeking a responsible, results-driven, and highly motivated Fine Jewelry Sales Associate to join our team. This full-time position requires a dedicated individual who is ready to take on all sales responsibilities, from providing appropriate product solutions for our customers to nurturing them through the purchase flow from start to finish. The ideal candidate will uphold the ideals and standards of our company and will constantly strive to meet all sales goals while exceeding customer expectations. As a Sales Associate, you will be the first point of contact for our customers, welcoming them with a friendly greeting and providing them with information on our products. Your role will involve selling merchandise to consistently meet or exceed sales expectations, while also providing outstanding customer service to enhance the shopping experience and grow our customer base. You will document sales by creating or updating customer profile records and process payments efficiently, ensuring a smooth transaction process. In addition to sales responsibilities, you will keep clientele informed about preferred customer sales and future merchandise of potential interest. You will contribute to the team effort by accomplishing related results as needed and will be expected to understand and utilize company policies and procedures to handle customer transactions and resolve service issues appropriately. Your duties will also include performing store setup and closing operations, maintaining the store's cleanliness and safety, and merchandising to create an inviting shopping environment.
Responsibilities
- Welcomes customers by greeting them.
- Advises customers by providing information on products.
- Sells merchandise to consistently meet or exceed sales expectations.
- Provides outstanding customer service and a high-quality shopping experience to grow the customer base.
- Documents sale by creating or updating customer profile records.
- Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
- Contributes to team effort by accomplishing related results as needed.
- Understands and utilizes policies and procedures to be proficient in handling customer transactions and solving customer service issues appropriately.
- Performs store setup and closing operations, including opening and closing office area and moving jewelry to and from store safe and display areas.
- Performs basic store maintenance, merchandising, and other required activities to keep the store clean, safe, and inviting.
Requirements
- Listening skills
- Customer service skills
- Ability to meet sales goals
- Selling to customer needs
- Product knowledge
- People skills
- High energy level
- Dependability
- General math skills
- Verbal communication skills
- Job knowledge
- Strong communication and organizational skills required.
- Previous sales experience preferred but not required.
- Commitment to continuous education through workshops, seminars, and conferences.
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
