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Orange County Fire Authority - Irvine, CA

posted 8 days ago

Full-time - Entry Level
Irvine, CA
Executive, Legislative, and Other General Government Support

About the position

The Emergency Command Center of the Orange County Fire Authority (OCFA) is recruiting to establish an eligibility list for future vacancies. This classification is scheduled for the following cost of living adjustments: 2.75% increase effective May 2, 2025 and 2.54% increase effective May 1, 2026. Incumbents may be subject to mandatory overtime and may be required to be on call for technical and operational emergencies. The position involves performing a wide variety of routine to skilled dispatch activities, serving as a mentor to new Dispatchers, and may require dispatching for other Public Safety Departments. Incumbents may also be required to perform the duties of Fire Communications Supervisor as needed.

Responsibilities

  • Receive and process emergency requests for service from the public, other agencies, and other departments.
  • Calm emotional callers and obtain relevant information related to the emergency.
  • Provide Emergency Medical Dispatch (EMD) instructions and evaluate the urgency of calls.
  • Determine appropriate action to be taken and dispatch appropriate personnel, apparatus, and equipment.
  • Notify supervisors of incidents and route calls to appropriate sections.
  • Operate radio communication equipment and alarm systems.
  • Coordinate and communicate activities between agencies jointly responding to multi-agency incidents.
  • Operate and monitor a variety of equipment including computerized radio equipment and alarm system computers.
  • Read and interpret maps to locate emergencies and determine jurisdictions.
  • Attend and participate in after action critiques and debriefings of emergency incidents.
  • Participate in a variety of classes, training, and/or certification sessions.
  • Maintain and troubleshoot problems with equipment in the Command Center.
  • Complete geofile forms and updates; enter updates and information into database and/or manual book systems.
  • Troubleshoot, issue, and track inventory control logs.
  • Fulfill Emergency Command Center staffing requirements by being available to work various schedules including nights, weekends, holidays, and mandatory overtime.

Requirements

  • High School Diploma or General Equivalency Diploma (GED).
  • At least one (1) year of experience operating Computerized Telephone Communications Systems (highly desired).
  • At least one (1) year of experience operating radio systems (highly desired).
  • At least one (1) year of experience ordering resources and resource allocation (highly desired).
  • At least one (1) year of Public Safety Dispatch experience (highly desired).
  • Completion of the Emergency Medical Dispatch class and the Authority's Academy required prior to completion of probationary period.
  • Cardiopulmonary Resuscitation Certification (CPR) required prior to completion of probationary period.

Benefits

  • Cost of living adjustments scheduled for May 2, 2025 and May 1, 2026.
  • Potential for overtime pay.
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