Flagship Store General Manager

Full-time - Manager

Bloomington, MN

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Flagship Store General Manager at REI is responsible for overseeing the daily operations of a retail store with sales volume ranging from $5 to $30 million. This role focuses on creating a strong sales culture, ensuring customer satisfaction, and guiding teams through changes. The General Manager will work closely with Sales Managers and Shop Service Managers to develop staff and achieve sales and service goals, all while fulfilling REI's vision of inspiring and outfitting customers for outdoor experiences.

Responsibilities

• Develop and achieve short and long-term retail plans.
• Manage and delegate planned priorities to Senior Sales Managers.
• Create a positive employee experience focused on engagement and retention.
• Use store reports to identify strategies for improving metrics.
• Oversee store's profitability and financial budgeting.
• Monitor inventory levels, facilities, and other assets.
• Engage in local organizations and community events.
• Inspire a customer-centric culture by recognizing and rewarding team.
• Develop top performers and evaluate performance.
• Build teams through effective employee development, involvement, and communication.

Requirements

• 3-5 years of successful retail management experience (preferred).
• Enjoys communicating and building relationships, both inside and outside the organization.
• Open to feedback and other viewpoints in the spirit of supporting the business.
• Uses business understanding, innovative thinking, and sound judgment to solve problems.
• Makes solid recommendations by combining information from various sources.
• Produces quality work by setting effective goals and establishing priorities.
• Organizes and uses resources to meet deadlines, keeping others in the loop about plans and progress.
• Engages and influences others to accomplish worthwhile organizational goals.

Benefits

• Generous employee discount
• Access to health benefits
• Retirement savings plan
• Accrued time off