Fleet Management System Administrator

About the position

We are seeking a skilled and proactive Fleet Management System (FMS) Administrator to oversee the effective operation of our FMS. The ideal candidate will be responsible for managing user access, troubleshooting system issues, optimizing costs, maintaining vendor relationships, and delivering training to stakeholders. This role is integral to ensuring seamless operations, compliance, and efficient fleet management practices.

Responsibilities

• Serve as the primary point of contact for all questions and issues related to the FMS.
• Troubleshoot and resolve FMS-related problems promptly to minimize disruptions.
• Monitor FMS performance and collaborate with IT teams to implement updates and upgrades as needed.
• Liaison with HR, Fleet and Ops to manage user accounts, permissions, and roles to ensure appropriate FMS access for employees.
• Regularly audit FMS access to maintain security and compliance with organizational policies.
• Track and analyze fleet-related costs using the FMS's reporting tools.
• Identify cost-saving opportunities by optimizing FMS functionalities and operational workflows.
• Collaborate with finance teams to ensure budget alignment and accurate cost allocation.
• Act as the primary liaison with FMS vendors to address system issues, negotiate contracts, and ensure service-level agreements are met.
• Stay informed about FMS updates, new features, and best practices by engaging with vendors and industry networks.
• Develop and deliver training programs for new users and ongoing education for existing users to maximize FMS utilization.
• Create user guides, FAQs, and other resources to support stakeholders.
• Communicate FMS updates and policy changes effectively across the organization.
• Ensure data accuracy by performing regular audits and implementing data validation practices within the FMS.
• Generate and analyze reports on fleet performance, usage, and compliance to inform decision-making.
• Identify and recommend process improvements to enhance FMS efficiency and user experience.
• Participate in cross-functional initiatives to align fleet management strategies with organizational goals.

Requirements

• Bachelor's degree in Business Administration, Information Systems, Logistics, or a related field, or equivalent experience.
• Minimum of 3 years in fleet management, system administration, or a related role.
• Significant experience in commercial truck fleet management software is preferred.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis and reporting tools.
• Ability to manage multiple priorities and deadlines.
• Familiarity with fleet operations and cost management principles.