Float Sales & Service Representative (Teller)

First Citizens Bank • Granite Falls, NC

434d

About The Position

The Sales and Service Representative at First Citizens is a customer-facing role responsible for processing transactions and addressing customer service requests within the branch. This position emphasizes customer engagement, education about banking services, and supporting sales efforts by identifying and referring opportunities to appropriate bank partners. The role requires adaptability, strong communication skills, and the ability to work collaboratively within a team while floating to various branch locations.

Requirements

• High School Diploma or GED
• 6 months customer service experience
• Must possess a valid driver's license
• Financial literacy
• Knowledge of retail banking products and services

Nice To Haves

• Experience in sales or banking

Responsibilities

• Engaging customers in conversation to understand their banking needs and preferences
• Processing transactions accurately and efficiently
• Providing assistance with account servicing needs
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Benefits

• Comprehensive benefits program for full-time associates (20+ hours)
• Customized offerings designed to support families

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED