Float Teller I - Holland West Shore Dr.

About the position

LMCU is looking for a Float Teller I who is responsible for receiving and processing LMCU Member transactions including, but not limited to, cash and check processes, deposits, transfers, and loan payments. Assists members with account maintenance and changes. Collaborates with branch staff to cross-sell and increase member share of wallet. Ensures security and compliance procedures are followed in all transactions. Float Tellers receive a great number of perks: Flexible Scheduling -Ideal for those individuals who value work-life balance! Pre-Set Schedule Networking with employees of different branches, as well as members of Company Management Dedicated Manager to assist with career growth.

Responsibilities

• Independently receives and processes customer financial transactions including: deposits, withdrawals, transfers, and loan payments.
• Follows check procedures, check/cash handling processes, and ensures accuracy in all transactions.
• Educates and supports members to utilize LMCU Online Banking Portal.
• Provides exceptional member service, adheres to I AM LMCU guidelines, and contributes ideas to improve member experience.
• Utilizes technology such as CRM and Symitar to effectively support members and employees.
• Conducts problem-solving strategies resulting in a win-win solution for both the member and LMCU.
• Completes voided transactions, account maintenance, CD maintenance, process disputes, stop payments, payroll distributions, Card Services requests, check order requests, basic loan payment information, closing accounts, member account changes, and fee schedules, both accurately and efficiently.
• Collaborates with branch staff to effectively cross-sell products and services, and close deals to increase member share of wallet.
• Follows established procedures and guidelines for check holds, outgoing funds, non-member transactions, and safe deposit boxes.
• Follows security procedures and ensures appropriate steps are taken to correct unsatisfactory conditions.

Requirements

• One to three years of similar or related experience.
• Cash handling and customer service experience is strongly preferred.
• Excellent written and verbal communication skills.

Benefits

• Weekly Pay
• Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision
• Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
• Retirement options like 401 (k) with company match and pension.
• Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.
• Tuition reimbursement