Float Teller

KeyBank • East Hartford, CT

433d

About The Position

As a Teller at KeyBank, you will serve as a trusted advisor and partner to clients, providing exceptional service and assisting with account transactions. Your role will involve identifying client needs, resolving servicing issues, and facilitating deeper financial wellness conversations with bankers. The position emphasizes a strong client experience culture and requires adherence to compliance and security procedures.

Requirements

• High School Diploma, GED, or equivalent experience.
• Experience in a client service role.
• Experience in cash handling.
• General understanding of PC with Windows-based applications and calculator.

Nice To Haves

• Strong sales and service skills.
• Excellent time management skills.
• Ability to adapt to change and collaborate effectively.
• Critical thinking and decision-making skills.
• Strong oral and written communication skills.

Responsibilities

• Provide excellent client service by welcoming clients and assisting with account transactions.
• Identify and resolve client servicing issues, escalating as necessary.
• Listen for financial wellness opportunities during client conversations and transition clients to a banker.
• Assist clients in achieving their financial goals using financial wellness tools.
• Participate in morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures, and balance cash drawer within guidelines.
• Maintain knowledge of product guides, fees, and policies to stay current on offerings.
• Perform other duties as assigned.

Benefits

• Equal Opportunity Employer
• Diversity, Equity, and Inclusion initiatives

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED