Floorcare Facility Manager Mid-Atlantic Region

Citizens Bank - Middle City East, PA

Full-time - Mid Level

Middle City East, PA

Credit Intermediation and Related Activities

About the position

The Floor Care Facility Manager is responsible for executing and delivering a comprehensive floor and upholstery maintenance program for Citizens. This role involves coordinating and directing a team of floor care technicians and external vendors, ensuring high-quality service across various flooring types and upholstery while also providing general cleaning support to janitorial teams. The manager will oversee equipment maintenance and manage site budgets, ensuring safety and performance standards are met.

Responsibilities

• Lead day-to-day floor care, upholstery cleaning, and janitorial cleaning coverage operations of multiple retail banking and main office facilities.
• Develop and manage site(s) budgets.
• Host a daily safety standup to review the day's activities and discuss safety-related topics.
• Complete assigned inspection activities for floor care activities and other areas as needed.
• Lead service provider(s) and coordinate vendor activities to ensure consistency across the portfolio.
• Assess work completed by colleagues and external vendors against safety and performance standards and handle necessary corrective actions.
• Perform workforce management tasks including hiring, approving time sheets, and completing performance reviews.
• Conduct routine site inspections to review ongoing maintenance activities and develop corrective action plans.
• Assist Retail Facility Managers when needed to provide temporary general cleaning coverage and expedite work orders.
• Perform minor repairs and maintenance procedures on equipment utilized in the Floor Care program.
• Close out work orders upon completion via iPad or Computerized Maintenance Management System.
• Maintain inventory of supplies, tools, and materials and purchase supplies as needed.
• Ensure all tools, equipment, and vehicles are maintained and utilized safely.
• Coordinate with Property Facility Manager for temporary cleaning coverage to avoid vendor spend.
• Respond to emergency and non-emergency service requests and prioritize work order response.

Requirements

• 5 or more years of experience in commercial Floor Care.
• 3 or more years of experience leading Floor Care crews.
• Proven customer service experience and/or abilities.
• Competent use of MS Office applications including MS Excel, Word, Outlook, PowerPoint.
• Ability to travel as required.
• Demonstrated written and verbal communication skills (English).
• Ability to work under pressure with efficiency and accuracy.
• Ability to plan and prioritize workload.
• Proven track record to work independently and prioritize multiple tasks.

Nice-to-haves

• Floor Care System certifications, preferred.

Benefits

• Health benefits
• All tools and supplies provided
• Use of a company vehicle during work hours