Floorcare Facility Manager

Citizens Bank - Boston, MA

Full-time - Mid Level

Boston, MA

Credit Intermediation and Related Activities

About the position

The Floor Care Facility Manager is responsible for executing and delivering a comprehensive floor and upholstery maintenance program for Citizens. This role involves coordinating and directing a team of floor care technicians and external vendors, ensuring high-quality service across various flooring types and upholstery, while also providing general cleaning support to janitorial teams and maintaining equipment and tools.

Responsibilities

• Lead day-to-day floor care, upholstery cleaning, and janitorial cleaning coverage operations of multiple retail banking and main office facilities.
• Develop and manage site(s) budgets.
• Host a daily safety standup to review the day's activities and discuss safety-related topics.
• Complete assigned inspection activities for floor care activities and other areas as needed.
• Lead service provider(s) and coordinate vendor activities to ensure consistency across the portfolio.
• Assess work completed by colleagues and external vendors against safety and performance standards and handle necessary corrective actions.
• Manage workforce tasks including hiring, approving time sheets, and completing performance reviews.
• Perform routine site inspections to review ongoing maintenance activities and develop corrective action plans.
• Assist Retail Facility Managers when needed to provide temporary general cleaning coverage and expedite work orders.
• Perform minor repairs and maintenance procedures on equipment utilized in the Floor Care program.
• Close out work orders upon completion via iPad or Computerized Maintenance Management System.
• Maintain inventory of supplies, tools, and materials and purchase supplies as needed.
• Ensure all tools, equipment, and vehicles are maintained and utilized safely.
• Coordinate with Property Facility Manager for temporary cleaning coverage to avoid vendor spend.
• Respond to emergency and non-emergency service requests and prioritize work order response.

Requirements

• 5 or more years of experience in commercial Floor Care.
• 3 or more years of experience leading Floor Care crews.
• Proven customer service experience and/or abilities.
• Competent use of MS Office applications including MS Excel, Word, Outlook, PowerPoint.
• Ability to travel as required.
• Demonstrated written and verbal communication skills in English.
• Ability to work under pressure with efficiency and accuracy.
• Ability to plan and prioritize workload.
• Proven track record to work independently and prioritize multiple tasks.

Nice-to-haves

• Floor Care System certifications, preferred.

Benefits

• Health benefits
• All tools and supplies provided
• Use of a company vehicle during work hours