About the position
We are seeking a Flow Waterjet Technician to join our team, responsible for delivering high-level technical support to customers, focusing on the service and maintenance of Flow International Corporation's waterjet cutting and surface preparation systems. This role is critical in ensuring optimal performance of the equipment through troubleshooting and repairs. The technician will be required to travel frequently to customer sites, which may involve extended periods away from home and travel exceeding 90%. The position demands a strong technical background, particularly in areas such as robotics, motion control systems, and CNC machine tools, as well as excellent problem-solving skills to analyze and resolve technical issues independently. The Flow Waterjet Technician will provide technical support on the operation, troubleshooting, part identification, and repair of Flow equipment, both at customer locations and remotely via phone and email. This includes completing administrative documentation promptly and adhering to the company's RMA policy while documenting customer-identified system defects. The technician will also assist in maintaining an up-to-date document library for Flow products, which includes drawings, manuals, specifications, and other relevant technical documents. Establishing and maintaining positive relationships with distributors and customers is essential, as the technician will serve as a liaison between them and Flow. In addition to technical support, the technician will perform routine maintenance on equipment and assist customers in establishing preventative maintenance schedules. The role may also require being on-call as needed, responding promptly to after-hours and holiday customer support requests. This position offers a unique opportunity to work with cutting-edge technology in a growing company that has been serving the fabrication and manufacturing industries for over 25 years.
Responsibilities
- Provide technical support on the operation, troubleshooting, part identification, and repair of Flow equipment at customer locations and remotely via phone, email, etc.
- Complete administrative documentation promptly.
- Adhere to the company's RMA policy and document customer-identified system defects.
- Help maintain an up-to-date document library for Flow products, including drawings, A-sheets, manuals, specifications, and other relevant technical documents.
- Assist customer service by identifying parts required by customers.
- Establish and maintain positive relationships with distributors and customers, serving as a liaison between them and Flow.
- Travel to customer locations on short notice, often outside normal business hours and for extended periods; overall travel may exceed 90%.
- Be on-call as required by Flow International, responding promptly to after-hours and holiday customer support requests.
- Perform routine maintenance on equipment and assist customers in establishing preventative maintenance schedules.
- Undertake other duties as assigned.
Requirements
- Associate's Degree in Electronics, Robotics, Mechanical Engineering, or a minimum of 2 years of college/technical school training.
- Minimum of 2 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools, or other relevant capital equipment.
- Strong preference for recent training or experience with microprocessor control systems.
- Experience in CNC programming.
- Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills.
- General diagnostic and troubleshooting abilities.
- Ability to analyze and solve technical problems independently.
- Proficiency with Windows, Word, Excel, and other relevant software.
- Valid driver's license with a good driving record.
- Ability to travel internationally, including to Canada.
Nice-to-haves
- Experience with microprocessor control systems.
- Knowledge of preventative maintenance schedules.
- Familiarity with Flow International's products and systems.
- Additional certifications in relevant technical fields.
- Prior customer service experience in a technical capacity.
Benefits
- Quarterly Bonus
- Healthcare, Dental, and Vision
- 401k and matching
- Profit sharing
- PTO
