Food & Beverage Specialty Beverage - PT/FT, Walt Disney World

About the position

The Food & Beverage Specialty Beverage Cast Member role at Walt Disney World is focused on delivering exceptional guest service while preparing and serving a variety of food and beverages, including specialty coffee drinks. Cast Members are responsible for maintaining high standards of cleanliness and food safety, engaging with guests, and ensuring a delightful dining experience. This position is for future openings and offers a pay rate of $17.30 per hour in Florida, along with select benefits.

Responsibilities

• Work as part of a team to meet target goals during your shift
• Provide quality beverages, whole bean beverages, and food products for all customers by following all recipe and presentation standards
• Prepare food and beverages to standard recipes or customized for customers
• Process Guest orders through a point-of-sale system (POS register), count money, make change, and process credit card transactions
• Food preparation & assembly of food products including various allergens
• Maintain food safety standards
• Knowledge of and explain menu offerings to Guest and answer questions about the food products
• Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
• Prolonged standing and walking to various areas, including climbing several flights of stairs
• Handle cleaning chemicals and supplies as required

Requirements

• Must be at least 18 years of age
• Strong written, verbal, and interpersonal communication skills
• Demonstrate good judgment and decision-making skills
• Comfortable operating mobile devices and other computer systems
• Physical role includes lifting, pushing, pulling, bending, twisting, standing, climbing, walking, and kneeling
• Observational skills to proactively identify Guest needs
• Full-Time roles require FULL availability for any shift, seven (7) days per week, including nights, weekends, and holidays
• Part-Time roles require FULL availability for any shift, a MINIMUM of three (3) days per week, including nights, weekends, and holidays

Nice-to-haves

• Prior knowledge of mainstream coffee house-type locations and preparation of hot and cold beverages
• Bilingual preferred
• Ability to be proactive, resourceful, and flexible
• Passion for Guest service
• Previous cashier experience
• Previous quick service or related restaurant-proven experience

Benefits

• Medical benefits
• Financial benefits
• Tuition assistance through Disney Aspire
• Cast-exclusive discounts