About the position
We are looking for a part-time Food Expo/Room Service Server to join our team at Tuscany Suites and Casino. In this role, you will be responsible for ensuring that food orders are processed efficiently and presented beautifully. Your primary duties will include checking all tickets and positioning food orders in the window for food servers, ensuring that all orders are coming out of the kitchen in a timely manner, and dressing all plates with the correct quality and presentation for food servers. You will also coordinate the timing of appetizers and ensure that all recooked and returned food orders are served according to the customer's request. It is essential to maintain a ticket for every item that leaves the kitchen and to possess good multi-tasking skills to keep the fast-paced kitchen running smoothly. In addition to these responsibilities, you will need to handle any issues that arise quickly and efficiently, maintain excellent working relationships with other food service employees, and uphold all sanitation and safety standards. You will expedite food from the kitchen to the tables and describe food upon placement on the table, answering any questions pertaining to the dishes. Other duties may include running food to the dining room to assist servers, packaging to-go orders, and inputting all Room Service orders into the P.O.S. system. Accuracy in guest name and room number for each order is crucial for delivery, and you will need to ensure that supplies are available in the service area for timely setup and delivery of orders. You will also be expected to possess complete knowledge of the entire room service menu, proper food presentation, and wine, beer, and champagne selections for upselling all items. Familiarity with hotel services, features, and local attractions is necessary to respond accurately to guest inquiries. You will advise guests of delivery times, help expedite service during emergencies, and resolve guest complaints within your scope of authority, referring to a supervisor when necessary. Additionally, you will be responsible for Tuscany Amenity setup for Room Service and inputting charges for amenity orders while coordinating delivery with the Concierge, Restaurant Managers, and Front Desk.
Responsibilities
- Check all tickets and position food orders in the window for food servers.
- Ensure all orders are coming out of the kitchen in a timely manner.
- Dress all plates with the correct quality and presentation for food servers.
- Ensure food servers pick up food in a prompt manner.
- Coordinate appetizers to come out first.
- Serve all recooked and returned food orders to the customer's request.
- Ensure there is a ticket for every item that leaves the kitchen.
- Maintain good multi-tasking skills to keep the fast-paced kitchen running smoothly.
- Handle issues that arise quickly and efficiently.
- Possess complete knowledge of the entire menu and proper food presentation.
- Maintain excellent working relationships with other food service employees.
- Maintain all sanitation and safety standards.
- Expedite food from the kitchen to the tables as dictated.
- Describe food upon placement on the table, answering any questions pertaining to the dishes.
- Perform posted side work and other duties as directed by management.
- Run food to the dining room to assist servers and package to-go orders to assist hosts.
- Input all Room Service orders into the P.O.S. system.
- Ensure accuracy of guest name and room number of each order for delivery.
- Access all functions of the POS system in accordance to specifications.
- Ensure supplies are available in service area for timely setup and delivery of orders.
- Possess complete knowledge of the entire room service menu, proper food presentation, and wine, beer, champagne selection for upselling.
- Be familiar with all Hotel services, features, and local attractions to respond to guest inquiries accurately.
- Answer all questions the guest may have in a courteous manner.
- Advise guest of the delivery time.
- Help guests if they need expedited service due to an emergency.
- Resolve guest complaints within the scope of authority, otherwise refer to Supervisor.
- Responsible for Tuscany Amenity setup for Room Service.
- Input charges for amenity orders and coordinate delivery with Concierge, Restaurant Managers, Front Desk.
Requirements
- At least 21 years of age.
- At least 1 year of experience as an expeditor, cook, server, or Room Service order taker.
- Ability to listen effectively and make strong judgment decisions.
- Working knowledge of mathematics, such as addition, subtraction, multiplication, and division.
- Excellent customer service skills.
- Interpersonal skills to deal effectively with all business contacts.
- Professional appearance and demeanor.
- Ability to work varied shifts, including weekends and holidays.
- High school diploma or GED required.
- Current SNHD and TAM cards.
