Food Service Director

$70,000 - $80,000/Yr

Genuine Foods - Saint Albans, VT

Full-time - Mid Level

Saint Albans, VT

About the position

The Food Service Director will lead a cross-functional team and manage a smaller higher education account's food service program, including catering. This role focuses on planning and directing operations, achieving financial goals, maintaining client relationships, managing staff, and ensuring community support in a dynamic environment.

Responsibilities

• Lead, manage, and inspire a diverse team of food service workers and cooks to ensure top-quality food and customer service.
• Drive and develop self and team to build strong relationships with clients and achieve KPIs (profitability, safety, engagement, etc.).
• Communicate with the leadership team and peers to share best practices, mitigate risks, champion diversity, and build community.
• Support senior leadership in setting the Genuine cultural tone in the account, ensuring transparency, understanding, safety, and accountability.
• Serve as the representative/brand ambassador of the Genuine Foods team at the location, attending client and community engagement events as needed.
• Collaborate with Sales, Human Resources, and Finance teams on sales proforma and proposal development; participate in the full sales and retention process.
• Collaborate with partners to support account needs and solve problems by considering all angles and downstream impacts.
• Ensure compliance with applicable USDA, regional, state, and local policies governing meal and retail programs, along with safety and QA requirements; conduct audits and offer solutions for improvement.
• Champion development, performance evaluations, succession planning, and focus on building management skills; support the team with tools and systems.
• Own financial results and P&L for districts in the account, ensuring accuracy in reporting, forecasting, and budgeting.

Requirements

• Minimum 2 years of progressive experience in hospitality, food service, or a similar environment.
• Strong desire to learn and develop management skills.
• Previous experience in a leadership role with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
• Knowledge of growing a business, along with solid business and financial acumen or ability/desire to learn.
• Ability to think quickly, analytically, strategically, and accurately.
• Expert client relationship, influencing, presentation, listening, and communication (written and verbal) skills.
• Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient.
• Demonstrates initiative, ownership, multitasking, prioritization, and organization skills.
• Proficient in the use of Microsoft Suite and other computer skills.

Benefits

• Bonus Potential
• Paid Time Off
• Holiday Pay
• Medical, Vision & Dental benefits
• 401K plan