Food Service Manager

Full-time - Mid Level

Onsite - Rochester, NY

Food and Beverage Retailers

About the position

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Food Service Manager provides prompt, efficient and friendly customer service, assisting food service department managers to present the freshest, most innovative and best quality products at a competitive retail price to customers.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner.
• Assists customers by escorting them to products, securing out-of-reach items, and loading/unloading heavy items.
• Answers the telephone promptly and provides friendly, helpful service to customers.
• Works with co-workers as a team to ensure customer satisfaction.
• Reviews daily production list with department employees and assigns tasks.
• Ensures food display case product is rotated and replenished.
• Scans the kitchen area for cleanliness and safety issues and assigns tasks to kitchen staff.
• Oversees food quality and presentation for all departments.
• Oversees inventory within all departments.
• Works with chefs to plan menus and estimate food and beverage costs.
• Supervises portion control and minimizes waste.
• Analyzes weekly and monthly sales and trends.
• Monitors staff and customer actions to ensure health and safety standards are obeyed.
• Investigates and resolves complaints concerning food quality and service.
• Arranges for maintenance and repair of equipment.
• Directs hiring, training, and scheduling of food service personnel.
• Enforces sanitary practices for food handling and cleanliness.
• Handles and satisfies customer issues.

Requirements

• High school or equivalent experience.
• One year of similar or related experience.
• Must possess excellent hospitality skills.
• Ability to solve practical problems with limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.

Nice-to-haves

• Sanitation (Food Safety) courses encouraged.

Benefits

• 401k
• health insurance
• paid holidays
• tuition reimbursement
• employee discount programs