Fraud Analyst I (Hybrid)

About the position

After the initial training period, this is a hybrid role, working onsite in our Sioux Falls, SD office. The position involves monitoring cardholder activity to identify violations of the bank's procedures specific to suspicious activity monitoring. The role requires flagging accounts with suspicious behavior and alerting the FCRM team of incidents in accordance with the bank's procedures. Regular reporting of department activities to the VP Fraud Manager is also a key responsibility.

Responsibilities

• Investigates alerts from a variety of fraud report types.
• Compares the activity from the generated alert to the account details and transactional activity to determine if the activity is unusual and requires further review.
• Reviews cardholder accounts using processor systems, internal search tools, web searches, and queries to research the program's attributes and transactional activity.
• Clears or blocks the account for documentation request, notes the account, and follows up on all blocked accounts until resolution in accordance with bank procedures.
• Completes Unusual Activity Referral forms and submits them to FCRM according to department procedures.
• Monitors department email inbox and responds to customer documentation submissions and inquiries.
• Places outbound and receives inbound customer calls regarding The Bancorp fraud blocked accounts.
• Identifies and recommends new and existing reports change requests related to the monitoring process by evaluating trends and needs of individual programs as it relates to the detection and prevention of money laundering and fraud.
• Performs other duties as assigned.

Requirements

• Associate degree or an equivalent combination of training and experience.
• 0-2 years of experience in the banking or financial services industry.

Nice-to-haves

• An undergraduate degree in a related field or an equivalent combination of training and experience.
• Strong working knowledge of Fraud and AML rules.
• Independent critical reasoning.
• Excellent verbal, written, and interpersonal communication skills.
• Team player, able to work effectively in a team fostered, multi-tasking environment.
• Proficient in Microsoft Office suite, e.g., Excel, PowerPoint, Word, Outlook.